As a UX Designer at Metro.Digital, I was assigned to design a web application for the Human Resources department, aiming to boost employee engagement by rewarding proactive behavior and participation in company activities. The core idea was to create a points-based system that motivates colleagues to get involved and exchange their earned points for real-life rewards.

Metro Cash & Carry operates over 680 large warehouse stores across 24 countries. Each location has unique tax regulations and sales policies, making the checkout process inconsistent and inefficient. Additionally, the outdated cash register system caused long queues, user frustration, and a low comfort level for cashiers.